Hosted PBX The New Digital Transformation Strategy
Hosted PBX The New Digital Transformation Strategy As a business owner in today’s uber tech-savvy and connected world, how are you keeping up with the technology that enables you to create an impressive first impression when communicating with voice? Does your company communicate to customers and stakeholders through using a telephone? If yes, does your […]
Selling Through Customer Service Stories
When pitching your services to a client it is always best to give them a personal experience, they want to feel comforted and reassured during the process. Besides being able to understand exactly what your customers want and need it is also good to have other items in your repertoire that will help you close […]
Creative Customer Service Ideas Using VoIP
Regardless of how large or small your company is, people will want to contact you in a number of ways. Most customers expect to hear and have a person respond to them on the other side of the line; as some become frustrated at a fully automated system that prevents them from hearing that real […]
Heartbleed Bug and VoIP
Recently I have heard a few security terms quite frequently like Heartbleed bug, SSL, TLS and OpenSSL. Well, what are these? In simple words, SSL: Secure Socket Layer protocol is used to encrypt data on the Internet between clients and servers using different encryption techniques. The encryption is done for the purpose of data integrity and […]
Does the rise of VoIP mean the Death of the traditional (POTS) landline?
Until recently, nearly all businesses with phone service have a twisted pair of red and green wires passing through the wall to connect to a telephone, via an RJ-11 Jack. You would then be required to pay a monthly fee to a utility company for using this phone service, and an extra amount for long […]
How to Use VoIP on your mobile phone to make free calls.
In a world where you need to look after your money anything that allows you to spend less has to be good, right? If these savings are important to you with the ability to use your smartphone, even better! Most of us have contracts or packages that help us to make our smartphones work for […]
Using Packet Analysis to Solve VoIP Issues
Using Packet Analysis to Solve VoIP Issues By Edwin J. Frondozo, Co-founder & CEO Instantly download a printable cheatsheet on spotting an email phishing attempt Sometimes, when things are going crazy in a business VoIP network, it’s tough to trace the problem’s root cause. Voice quality issues are among the most important issues in VoIP, […]
Slingshot Announces Addition of Conference Bridge Feature to All Service Plans
FOR IMMEDIATE RELEASE (Press Release) – Nov. 18, 2013 – Slingshot, a leading provider of VoIP services and cloud-based business communications platform announced the addition of a conference bridge feature to all of their service plans. This makes Slingshot the only service providers to feature conference bridging as part of their service plans. Conference bridges […]
Bridging Gaps Between Teams Through Conference Calls
Companies that do business across multiple states are no longer a rarity these days. In fact, there are so many companies that conduct their businesses worldwide and have so many satellite offices around the world. These companies are all driven towards success, and that is all good. However, the drive to success may differ per […]
How To Use a Softphone to Setup a Mobile Office
Using a Softphone to Setup a Secure Mobile Office By Edwin J. Frondozo, Co-founder & CEO Free 5-day course to learn how to build resiliency and business continuity for your business We all know how important it is to have an open communication line whenever you travel, especially when you have a business. Although businesses […]